How To Start

1. Inquiry

Please apply from the “INQUIRY” comment on each property page.
An automatic reply email will be sent to the email address you entered, but this email will not confirm your reservation.
If you do not receive the auto-reply email within an hour, it is possible that the email address you entered is incorrect or the auto-reply email is blocked. Please contact us by phone.
We will try to reply within 2 business days.

2. Complete The Reservation

31 days before the move-in date:
(1) Please finish the payment of the full rent plus a one-month deposit.
(2) Please scan and send us the ID cards of all residents (one of the front and back of the driver’s license, the front and back of the insurance card, and the passport) by email. Photographs are acceptable.

If payment cannot be confirmed by the due date, the reservation will not be completed.
Payment can be made by bank transfer. (The transfer fee will be borne by the resident.) Please note that a 4% fee will be added for credit card payments.

* If you make a reservation within 31 days of the move-in date, please pay the rent and send the ID of all the residents within 7 days after receiving the guidance email.

3. Contract

A contract and the house manual will be sent to you.

4. Move-in Day

We will pass you the key. The way to pass you the key will be informed by email before the move-in day.
Please come to the house by yourself.
Please bring the ID of all the residents.
Please note that you will not be able to move in if you forget your ID.

5. Move-out Procedure

We will visit the house on a scheduled date and time to inspect the house and furnishings prior to check out.

Any damage or dirt caused by intentional or obvious carelessness will be deducted from the security deposit.
If there is no problem with damage or dirt, the security deposit will be refunded within 60 days after you move out.
If you live overseas, the security deposit will be refunded at the exchange rate at the time of refund, so the refund amount may be less than the payment amount due to the influence of the exchange rate.

Cancellation Policy

31 days before Move-in day: penalty 0 yen. The deposit will be returned.
30 to 15 days before move-in day: penalty is 30% of the rent.
14 days to 1 day before the move-in day: penalty is 50% of the rent.
Move-in day or after move-in day: Penalty is 100% of the rent. However, if the rental period is more than 60 days, the rent from the 61st day will be returned.