Monthly Rental Reservation Process

Summary of Fees

Room fee (we have got a dynamic pricing, meaning rates vary depending on the season)
Cleaning fee : JPY 20,000 per reservation.
Additional cleaning during your stay will be charged JPY 20,000, is up to the availability of our cleaning team and has to be requested at least 7 days before).
Linen fee : JPY 4,000 for 2 sets of professional hotel linen per person. You are allowed to wash and reuse this linen during your stay.
If you require additional linen sets during your stay, the fee is JPY 2,000 per person.
A linen set includes : 1 bed sheet, 1 duvet case, 1 pillow case, 1 bath towel, 1 face towel, 1 bath mat.
Fire insurance fee : JPY 3,000 per month (no pro-rata).
Deposit : JPY 150,000 per reservation
All the above fees are mandatory.

Cancellation Policy

31 days before Move-in day: penalty 0 yen. The deposit will be returned within 60 days.
30 days and less prior to the check-in day or after the check-in day : Penalty is equivalent to 30 days rent.
The leftover (rent from the 31st day) and the deposit (depending on the house’s inspection) will be returned within 60 days.

1. Start Reservation

A : Direct Inquiry

Please apply from the “INQUIRY” comment on each property page.
An automatic reply email will be sent to the email address you entered, but this email will not confirm your reservation.
If you do not receive the auto-reply email within an hour, it is possible that the email address you entered is incorrect or the auto-reply email is blocked.
Please contact us by phone or Messenger/Instagram.
We will try to reply within 2 business days.

B : Via Our Website

Please select your check-in and check-out dates on our website and follow the steps until the payment.
The payment made through our website includes the room fee and the cleaning fee ONLY (due to technical reasons).
We will send you an online invoice for you to pay the deposit, the insurance fee and the linen fee.

2. Complete Reservation

At the earliest:
(1) Please finish the payment of the full rent plus a one-month deposit.
(2) Please scan and send us the ID cards of ALL staying guests (A: driver’s license or B: passport or C: health insurance & identity photo) by email. Photos are accepted.

If payment cannot be confirmed by the due date, the reservation will not be completed.
Payment can be made by bank transfer. (The transfer fee will be borne by the resident.) Please note that a 4% fee will be added for credit card payments.

* If you make a reservation within 31 days of the move-in date, please pay the rent and send the ID of all the residents within 7 days after receiving the guidance email.

3. Contract

A contract will be sent to you.

4. Move-in Day

We will pass you the key. The way to pass you the key will be informed by email before the move-in day.
Please come to the house by yourself.
Please bring the ID of all the residents.
Please note that you will not be able to move in if you forget your ID.

5. Move-out Procedure

We will visit the house on a scheduled date and time to inspect the house and furnishings prior to check out.
Any damage or dirt caused by intentional or obvious carelessness will be deducted from the security deposit.
If there is no problem with damage or dirt, the security deposit will be refunded within 60 days after you move out.
If you live overseas, the security deposit will be refunded at the exchange rate at the time of refund,
so the refund amount may be less than the payment amount due to the influence of the exchange rate.